HealthArc’s remote patient monitoring devices empower healthcare providers to remotely monitor vital signs and health trends to ensure better remote patient care. Our innovative patient engagement software enables medical professionals to deliver personalized care and intervene early, all from the convenience of patients’ homes.
100K+ Patients Served
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Remote patient monitoring (RPM) is a reimbursable healthcare delivery model in which a provider collects, transmits, and reviews physiologic data from a patient outside of a clinical setting — typically at home — using FDA-cleared connected devices. Data collected may include blood pressure, blood glucose, weight, oxygen saturation, heart rate, respiratory flow, or temperature. The provider or their designated clinical staff reviews this data, acts on alerts, and bills under CMS RPM CPT codes.
RPM is distinct from telehealth. It runs continuously between visits and generates billable time based on device data transmission and clinical staff time spent reviewing readings and communicating with patients. Under CMS rules, RPM applies to patients with one or more acute or chronic conditions and can be billed alongside CCM, PCM, and other care management programs. RPM does require an established patient-provider relationship. For existing patients, monitoring can begin without a new E&M visit. For new patients, the provider must first conduct an initiating E&M visit to establish that relationship before RPM services can be furnished and billed.
HealthArc’s RPM program combines a cloud-based monitoring platform, pre-configured cellular devices shipped directly to patients, and optional clinical staffing support — so practices can launch a fully operational RPM program without building infrastructure from scratch.
RPM is covered by Medicare, most Medicare Advantage plans, and a growing number of commercial payers.
CMS reimbursement for a single RPM patient can exceed $150/month when all applicable codes are billed.
Minimum requirement: 16 days of device data per 30-day period for CPT 99454.
Any provider with billing privileges can bill RPM; no specialty restriction applies.
Under CMS's 2026 guidelines, practices can bill RPM with as few as 2 days of device data in a 30-day period, not just the standard 16-day minimum.
HealthArc is built for provider organizations that need a scalable, compliant RPM program without hiring a dedicated internal operations team. The platform serves:
HealthArc supports both self-managed RPM (practice owns the program, uses the platform) and fully managed RPM (HealthArc’s clinical team handles monitoring, escalation, and documentation). Practices choose the model that matches their staffing capacity.
HealthArc’s remote patient monitoring software is a cloud-based, HIPAA-compliant platform designed for the full workflow: enrollment, device management, data review, alert response, documentation, and billing. Key capabilities include:
HealthArc’s remote patient monitoring software is a cloud-based, HIPAA-compliant platform designed for the full workflow: enrollment, device management, data review, alert response, documentation, and billing. Key capabilities include:
For practices that do not have the clinical staffing to run RPM internally, HealthArc offers a fully managed service model. This is not a software resale arrangement — HealthArc provides trained clinical staff who operate the monitoring program on behalf of the practice, under the supervising provider's direction.
The supervising physician or APP retains clinical oversight and final medical decision-making authority. HealthArc's team operates as an extension of the practice, not as an independent clinical entity.
Practices can also operate a hybrid model — using the platform independently for lower-acuity patients while HealthArc's team manages higher-risk or higher-volume segments.
HealthArc staff identifies eligible patients, obtains consent, and coordinates device delivery and activation
Dedicated monitoring staff review incoming data across the enrolled patient panel, flag abnormal readings, and follow escalation protocols
Clinical staff conduct scheduled check-ins, respond to patient-initiated messages, and document all interactions
Critical readings are escalated to the supervising provider or on-call clinician according to pre-defined protocols
All billable activities are logged with timestamps, clinical notes, and CPT code mapping ready for billing submission
HealthArc provides reimbursement reports and can coordinate with the practice's RCM team or billing service
RPM CPT Codes
CMS reimburses remote patient monitoring under five CPT codes. Understanding the requirements for each code is essential for building a compliant, fully reimbursed program. HealthArc’s platform automates tracking for all five.
Initial Setup and Patient Education
Device Supply and Daily Recording
Remote Physiologic Monitoring Treatment, First 20 Minutes
Remote Physiologic Monitoring Treatment, Additional 20 Minutes
Collection and Interpretation of Data
Add-On for Additional Device or Data
Extended Monitoring and Management
RPM Implementation
HealthArc onboards new RPM programs in a structured sequence designed to get practices to first billed patient within 30 days of contract execution. The process does not require IT resources from the practice and is managed by HealthArc’s implementation team.
HealthArc configures the platform: provider profiles, billing information, clinical alert thresholds, care plan templates, and EHR integration credentials. No hardware installation at the clinic.
HealthArc's integration team establishes the HL7 or FHIR connection with the practice's EHR. Patient demographic data is mapped and clinical documentation is configured to push back to the patient chart.
Working from the practice's patient panel, HealthArc helps identify eligible patients. Outreach scripts, consent forms, and education materials are customized to the practice's branding. Enrollment begins.
Cellular devices are configured and shipped directly to enrolled patients. Devices connect automatically — no Wi-Fi or smartphone pairing required. HealthArc's patient support line handles activation questions.
Clinical staff are trained on the monitoring dashboard, alert workflows, and documentation requirements. For managed service programs, HealthArc's team takes on daily operations from day one.
At the close of the first full calendar month, the platform generates CPT-coded billing reports for all qualifying patients. HealthArc's billing support team reviews for compliance and hands off to the practice's RCM workflow.
HealthArc integrates with the EHR and practice management systems your team already uses. Integration is bi-directional: patient demographics and active diagnoses flow into the RPM platform, and clinical documentation from monitoring activities flows back into the patient's chart.
Industry-standard protocols for secure clinical data exchange.
Where EHR vendors provide open APIs, HealthArc connects directly.
For systems without API access — no data gaps.
Minimal effort required from the practice team.
HealthArc serves 25,000+ patients across 300+ providers in 30+ states spanning primary care, cardiology, endocrinology, pulmonology, and neurology.
Avg. time to first billed RPM patient after go-live
Avg. monthly gross RPM reimbursement per 100 enrolled patients
Device activation rate within 14 days of shipment
Patients meeting 16-day transmission compliance per month
Earlier detection of decompensation in CHF and COPD patients through continuous weight and SpO2 monitoring
Reduced between-visit phone volume as automated check-ins and alerts replace reactive patient calls
Revenue from RPM offsetting or exceeding the cost of one additional FTE in practices billing at scale
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Everything you need to know about our cardiology remote care solutions.
Remote patient monitoring software is a clinical platform that collects physiologic data from patients via connected devices outside of a clinical setting, transmits that data to a care team, and supports the workflows needed to review, act on, document, and bill for that monitoring. Core functions include device management, data ingestion and alerting, care team dashboards, patient communication tools, and CPT code tracking for CMS billing. HealthArc's RPM software is a cloud-based, HIPAA-compliant platform that handles all of these functions and integrates with major EHR systems.
An RPM platform is software that a practice's own clinical staff uses to monitor patients, document interactions, and generate billing reports. A fully managed RPM service means an external clinical team — such as HealthArc's monitoring staff — operates the program on behalf of the practice under the supervising provider's direction. Practices that lack clinical staffing capacity typically start with a managed service model. Practices with existing care coordination staff use the platform independently. HealthArc supports both models and a hybrid of the two.
CMS reimburses RPM under CPT codes 99453 (initial setup, billed once), 99454 (device supply and 16+ days of data per month), 99457 (first 20 minutes of monitoring staff time per month, requires interactive patient contact), and 99458 (additional 20-minute increments). CPT 99091 covers 30 minutes of physician review time and is not stackable with 99457. HealthArc's platform tracks device transmission days and staff time automatically, generating monthly billing-ready reports for all applicable codes.
Under CMS rules, any Medicare beneficiary with one or more chronic conditions qualifies for RPM if their provider determines it is medically necessary. There is no minimum number of chronic conditions required, and no specific specialty restriction applies. The provider must order the monitoring, and the patient must have an FDA-cleared device transmitting data. Most Medicare Advantage plans also cover RPM, as do a growing number of commercial payers, though coverage terms vary by plan.
Yes. CMS allows RPM (CPT 99457/99458) to be billed in the same month as Chronic Care Management (CCM, CPT 99490 and 99491) and Principal Care Management (PCM), provided the time and activities billed under each code are separate and documented distinctly. Combining RPM and CCM for high-risk patients with multiple chronic conditions is a common strategy for maximizing reimbursement per patient. HealthArc's platform tracks time separately across programs to support compliant concurrent billing.
Most practices reach their first billed RPM patient within 30 days of signing with HealthArc. The implementation sequence covers platform configuration, EHR integration, patient identification and consent, device fulfillment, and staff training. HealthArc's implementation team manages the process end-to-end — the practice is not required to dedicate IT resources or build internal workflows before going live.
HealthArc supplies FDA-cleared cellular connected devices across all major monitoring categories: blood pressure monitors, weight scales, glucometers, continuous glucose monitors (CGM), pulse oximeters, spirometers, thermometers, and medication adherence devices. All devices transmit data automatically over cellular networks — patients do not need a smartphone, a separate app, or Wi-Fi. Devices are shipped directly to patients and are pre-configured for the monitoring program before shipment.
Schedule a 30-minute demo with HealthArc’s team. We will walk through the monitoring dashboard, show how CPT code tracking and billing reports work, and answer questions specific to your practice’s specialty, patient panel size, and EHR. If you want to estimate revenue potential before the call, use the RPM Revenue Calculator below.
Interested in a demo or just general questions? Fill out the form below and a representative will respond shortly!
